Travelpact : Crafting Unforgettable Journeys
Terms and Conditions for Travelpact.co.uk
Travelpact.co.uk
extends a warm welcome to visitors of its website. The website encompasses a
range of features designed to provide travel information and facilitate
bookings for airfare, hotels, and holidays through various travel suppliers.
When referring to the company, terms such as “we,” “us,” “our,” or
“Travelpact.co.uk” are used. The terms “you” and “your” pertain to users of
Travelpact.co.uk.
By accessing and using the Website, you agree to abide by the
Terms as they are presented here, without any modifications. The Terms
encompass the booking terms and conditions applicable to the services available
on the website. They also outline your responsibilities as a user of
Travelpact.co.uk. These terms define the limitations of liability for
Travelpact.co.uk and the third-party suppliers featured on the website,
referred to as “Travel Service Providers.” It is advised that you carefully
review and understand the booking conditions specific to flight or hotel
bookings before using Travelpact.co.uk services.
To ensure clarity and understanding, please thoroughly review
your itinerary and confirm that the information provided in your confirmation
email aligns with your expectations. Familiarize yourself with our privacy
policy to understand how you can utilize our website and how it is integrated
into this Agreement.
By using our website to make travel bookings or by contacting
our call center agents, you acknowledge and agree to the terms outlined in this
Agreement. If you have any objections to the Terms, we kindly request that you
discontinue using our website. Travelpact.co.uk reserves the right to modify
and update the Terms at any time without prior notice. We recommend checking
this page regularly during each visit to the Website, as the revised Terms
become effective from the date of posting. Our website primarily targets
residents of Canada and the USA, and the terms of this Agreement specifically
apply to these residents. We determine your location based on your IP address.
BY ACCEPTING THESE TERMS, YOU AGREE TO WAIVE YOUR RIGHT TO PARTICIPATE IN CLASS
ACTION LAWSUITS. The mandatory booking terms outlined here apply to all users,
visitors, and customers of Travelpact.co.uk.
Travelpact is an independent travel website, and its registered
office is located at 71-75 Shelton Street Covent Garden, London, WC2H 9JQ,
United Kingdom.
Use of Travelpact.co.uk – Website
In order to utilize our Website and make bookings with us, it is
important to adhere to specific terms and conditions. Please take note of the
following requirements:
You must be 18 years of age or older.
Your use of Travelpact.co.uk must comply with the terms outlined
in the Agreement.
You should only make genuine bookings for personal use or on
behalf of individuals who have provided you with authorization.
If you are making a booking on behalf of someone else, it is
your responsibility to ensure that they are fully aware of and agree to the
terms stated in this Agreement.
Additionally, it is crucial to provide us with accurate,
up-to-date, and truthful information. We retain the right to deny access to our
website or services to individuals at our discretion if there are valid
reasons, including violations of the terms specified in this Agreement.
Resolution of
Disputes
According to this Agreement, you consent to Travelpact.co.uk
having the authority to handle and resolve any disputes or claims that may
arise in connection with the services provided or any concerns related to our
Privacy Policy. You can address such matters by contacting our customer care
team at +44-0208 050 9729 or by sending an email to info@Travelpact.co.uk. If we are unable to
reach a resolution within 60 days, you retain the right to seek arbitration as
a means of seeking appropriate remedies.
Travel
Information – General
Travelpact.co.uk grants you access to information regarding your
itinerary, travel arrangements, and the corresponding Terms of Booking. This
includes details about your itinerary, bundled vacation packages, and flight
schedules. We strive to provide accurate and up-to-date data sourced from our
third-party suppliers, such as airlines, tour operators, and other providers.
However, we cannot be held liable or responsible if any information provided is
incorrect. Please note that all information on our website is subject to change
without prior notice. Additionally, our services are subject to availability.
As a user and traveller with Travelpact.co.uk, it is important
to be aware of the legal requirements for travel. This includes ensuring you
possess the necessary documentation, such as a valid passport, visa for your
intended destination, and proof of health insurance. We act as a service
provider, assisting you in making reservations through our desktop or mobile
websites, or with the help of our reservations staff. Ultimately, you are
responsible for gathering all required information and ensuring you have the
necessary travel documents.
Before making any reservations or using our services, carefully
review all the Terms and Conditions provided on Travelpact.co.uk. It is also
recommended to review the terms and conditions of the airline’s website before
booking a flight with us, as each airline has its own set of rules and
regulations. If your itinerary includes flights from multiple airlines, please
familiarize yourself with the terms and conditions of each airline.
Once you have made a purchase and completed the payment process,
your booked airfare is guaranteed. However, please note that airlines may
occasionally adjust their pricing without notifying us, and these fare
adjustments are beyond our control. If your payment is not received by the
specified time and date, we reserve the right to cancel your reservation.
Each airline has specific regulations regarding fees and
charges. Therefore, if your flight is cancelled or rescheduled, you may be
responsible for any adjustments required for the other flights in your
itinerary. In such cases, you have two options: either pay the price difference
or purchase new tickets for the affected flights. Additionally, airlines typically
impose fees for changing, refunding, or swapping a reservation, and these costs
are borne by the customer.
Travelpact.co.uk TERMS & CONDITIONS – FLIGHTS
International
Flights
When traveling internationally, it is important to note that the requirements
of the Montreal Convention apply to both the country of departure and the
destination. This Convention sets limitations on the liability of airline
suppliers for any incidents resulting in passenger fatalities or personal
injuries. As a passenger, it is your responsibility to ensure you possess all
necessary documentation, including a valid passport and visa, to enter a
foreign country for purposes such as business, tourism, or transit. These
documents may be requested at any time during your journey. Please be aware
that if you fail to fulfill your obligations in obtaining the necessary
documentation for travel to a foreign country, we cannot be held liable. Prior
to your trip, it is essential to review all restrictions, alerts, and
announcements issued by the relevant authorities of the destination country.
Visa and Passport
Prior
to your travel, we strongly advise you to verify the details of your visa and
passport with the appropriate Embassy or consulate. It is crucial to stay
informed about any updates or changes from the Embassy before finalizing your
reservations with us. Please note that our agents have the authority to provide
recommendations based on current requirements, which are subject to change at
any time. Travelpact.co.uk cannot be held responsible if you are denied
boarding by authorities due to failure to present the necessary travel
documents. You must be prepared to provide the required documentation upon
request by airport authorities, the airline, or transit airport administration.
This requirement applies even if you have not yet left the airport premises,
including any layovers during your journey.
Health
It is essential to obtain the necessary immunizations required for your
destination country. Stay vigilant and stay updated on any changes or additions
to the list of recommended or mandatory vaccinations. Before your travel, it is
strongly advised to consult with a healthcare professional to ensure compliance
with all health regulations. They will provide guidance on receiving the
appropriate vaccinations, medications, and medical procedures necessary for a
safe and healthy journey.
Airline
Baggage Policies
Baggage allowances, prices, and restrictions may differ among different
airlines. Although we strive to provide the most current information regarding
luggage allowance regulations and utilize the airline’s website for baggage
details, we cannot guarantee the accuracy of the data. We recommend contacting
the airline directly or verifying the specific details on their official
website prior to your scheduled departure. It’s important to note that unless
stated otherwise, the luggage fee is not included in the trip cost.
Check-In
Check-in procedures may vary among airlines. It is important to be aware of the
latest information and requirements regarding the check-in process before
finalizing your booking. Travelpact.co.uk recommends following the following
guidelines:
For domestic flights, allow at least 90 minutes of additional
time before the scheduled departure. For international flights, allow a minimum
of three hours before the scheduled departure. By adhering to these timeframes,
you can ensure a smooth and hassle-free check-in experience.
Airline
Schedule Change
Flight schedules are subject to frequent changes due to various factors such as
technical or crew issues, adverse weather conditions, or civil unrest. These
changes can affect the initial flight, including the conversion of a direct
flight to a one-stop journey or changes to connecting flights. It is the
airline’s responsibility to make these adjustments, and Travelpact.co.uk is not
liable for such schedule changes.
In the event of a cancellation resulting from a schedule change,
we make every effort to inform our customers through phone calls and emails.
Our notification includes details of the available options based on the
airline’s policies. However, there may be instances where the airline fails to
notify us in advance. Therefore, we strongly advise you to contact the
airline’s customer care immediately to confirm your updated travel schedule. It
is crucial to make this call at least 72 hours before your scheduled departure
to avoid any inconvenience.
Once you have checked in for your flight, the airline assumes
responsibility for your bookings. This means that any schedule changes,
cancellations, delays, or rebookings are the airline’s responsibility.
Travelpact.co.uk will provide you with procedural information, but the final
decision lies with the airline. If you are already at the airport or unaware of
a schedule change or cancellation within 24 hours prior to departure, we
recommend coordinating with the airline staff to understand your available options.
In such situations, the airline is your primary source of information and will
provide the best guidance. Please note that in severe weather conditions, your
options for recourse may be limited.
Cancelations
and Refunds
Unless explicitly stated otherwise, reservations made on Travelpact.co.uk are
generally non-refundable. If you wish to cancel your reservations, please
contact our customer service line, and we will be happy to assist you. Please
note that if you cancel a refundable reservation, the airline or other travel
service providers may impose additional fees in addition to the administrative
cancellation cost stated in your confirmation at the time of booking.
If your cancellation request is made within four hours of the
booking, you may be eligible for a full refund according to the airline’s
policy. In such cases, the refund will be credited back to the original method
of payment used. Please keep in mind that some US airlines require tickets to
be purchased at least one week before the scheduled departure date in order to
qualify for a refund. Your refund request will be handled in accordance with
the specific policies and procedures of the airline. Once the airline approves
the refund request, we will begin processing your reimbursement, which will be
returned to your original payment method upon approval.
Upon submitting your cancellation request, we will send you an
email confirmation to inform you that the process has started. Before
initiating the transaction, we deduct the service charge associated with the
booking. As a travel agency, we rely on the vendors to handle the refund, and
it may take some time for the refund to appear on your credit card after we
have processed it and received the funds from the supplier. The entire process,
from the day we receive the cancellation request to the completion of the
refund, can take between 60 to 90 days.
Important Note: The service fee is included in the taxes, and
regardless of any changes made to our service fee, you are required to pay the
final price as quoted. It is essential that you carefully review the final
booking amount before confirming your reservations. We cannot be held
responsible for any failure on your part to do so.
Contact Centre Booking Service Fee: When booking through the
Travelpact.co.uk contact centre, which may involve complex multi-stop and
roundtrip bookings, a service fee higher than our online booking fee will
apply. The service fee ranges from £10 to £200 per passenger and is determined
by our agents.
We advise purchasing comprehensive insurance to cover
cancellation fees and deposit loss.
Important Note: The service fee is included in the taxes, and
regardless of any changes made to our service fee, you are required to pay the
final price as quoted. Please review the final booking amount carefully before
confirming your reservations.
Credit Card Chargeback
If you have concerns about the travel fees charged, you have the option to
dispute them with your credit card provider. However, we kindly request that
you first contact Travelpact.co.uk with any questions or issues before
initiating a chargeback with your credit card company. If we resolve the matter
and reverse the disputed charges, you may then proceed to contact your credit
card company. Please note that if a chargeback request is submitted improperly,
Travelpact.co.uk reserves the right to cancel your reservations as
compensation.
By selecting us as your service provider, you acknowledge and
understand that our cancellation policy applies. Please be aware that our
cancellation policy does not cover special promotions, discounts, coupon codes,
or any other offers used to make the reservation. In the event of an incorrect
charge, a chargeback may be considered. Our staff is authorized to investigate
such claims and seek reimbursement for any false claims made. We may utilize
our call recordings, including the service call made, to verify the claims
submitted and refute them if necessary.
Travelpact.co.uk TERMS & CONDITIONS – HOLIDAY PACKAGES The
terms and conditions provided for the holiday package take precedence over any
other service’s terms and conditions. Please note that the Holiday Package
Terms & Conditions are subject to change by Travelpact.co.uk at any time
without prior notice. Any changes made to the Holiday Package Terms &
Conditions will be effective on the day they are posted on this page, if
applicable. The updated Terms & Conditions, including any change and
cancellation rules, will replace any previously published Terms &
Conditions. Please be aware of the following details regarding our holiday
packages: All prices listed on Travelpact.co.uk are in Canadian Dollars (CAD).
Our holiday packages are non-refundable and non-transferable. Please note that
the availability, cost, and travel dates of the package are not guaranteed
until we have received full payment for the package. Please review the Holiday
Package Terms & Conditions carefully before making a reservation.
Pricing and Payment:
The prices and availability mentioned apply only to complete vacation packages
and do not pertain to individual services. Please note that a breakdown of the
price for each service included in your holiday package booking will not be
provided by Travelpact.co.uk. The prices for our holiday packages include
taxes, fees, and our service charge. Any additional surcharges imposed by the
travel supplier are your responsibility. If you have any inquiries, kindly
contact the travel supplier directly. Depending on your destination, there may
be government entrance or exit fees. Insurance, collision damage, personal
injury insurance, and any other applicable fees imposed by the travel supplier
as incidentals are not included in the prices of the vacation package. Travelpact.co.uk
accepts popular credit cards such as Visa, Mastercard, and American Express to
facilitate successful bookings. By providing your credit card information, you
authorize Travelpact.co.uk to charge the price of the booked vacation package to
your credit card. It is important to note that when checking in, travel service
providers such as hotels may require the presentation of a valid credit card.
This is done to verify that card usage is permitted or to secure any additional
fees or security deposits. Please be aware that not all travel vendors accept
debit cards. Top of Form
Responsibility:
We engage in rate negotiations with independent vendors to provide vacation
packages that include lodging and flights. However, please note that we do not
act as the agent of the travel supplier when offering these travel-related
services. If you encounter any issues with the travel service, it is
recommended that you address them directly with the respective Travel Supplier
rather than contacting us. Travelpact.co.uk strongly advises you to purchase a
travel insurance policy, as it can provide coverage for certain cancellation
and change expenses. Please be aware that the payouts for travel insurance are
subject to the exclusions stated in the policy.
Travelpact.co.uk TERMS & CONDITIONS – HOTEL RESERVATIONS
The hotels listed on Travelpact.co.uk provide us with
information regarding their amenities and services. However, we cannot be held
responsible for any changes that may occur due to outdated or inaccurate
information provided by the supplier. Special requests, such as room
preferences or specific views, are treated as requests and are subject to
availability. While most hotels strive to accommodate these requests,
Travelpact.co.uk cannot guarantee their fulfilment.
Certain rates quoted may be associated with membership programs
such as Corporate, Government, AAA, or ARP. These offers require participants
to present the designated program identification at check-in to prove
eligibility. If you are ineligible for the discounts or unable to provide the
required identification, hotels are not obligated to honor the special rates or
offers. No refunds will be provided by Travelpact.co.uk or the hotel provider
for unoccupied accommodation or nights that were not utilized due to early
check-out.
Please note that only select hotels offer airport shuttle
services, and if you are interested in utilizing this service, it is advised to
contact the hotel directly to inquire about the associated cost. Some hotels
may offer complimentary amenities such as tours or breakfast as a Booking
Bonus. The terms and conditions for these amenities are determined by the
hotel, so it is recommended to inquire with them regarding the availability and
usage of these services.
Pet Policy:
Before traveling with your pet, it is important to contact the hotel directly
and verify their pet policy. Travelpact.co.uk does not assume any
responsibility for the hotel’s pet policy, including fees or restrictions
related to pets. Each hotel may have different policies in place, which may
vary depending on the type, size, and breed of the pet. It is recommended to
confirm the specific details with the hotel to ensure a smooth and enjoyable
stay for you and your pet.
Pre-Paid
Booking Vouchers:
During the check-in process, it is possible that the hotels will request a
booking voucher. Travelpact.co.uk provides you with a certificate that can be
presented at the hotel. The email you receive, which includes your hotel
confirmation and booking coupons, serves as the voucher. It is important to
have a printed copy of this email with you when you arrive for check-in at the
hotel.
Meals:
Depending on your preferences at the time of booking, we can arrange for meals
during your stay. If you reserve a room at a hotel that offers meals and choose
to pay for the service at the time of booking, you will receive all the meals
provided by the hotel. Alternatively, you have the option to choose lodging
where you can prepare your own meals or make separate reservations for meals.
Here are the board-based food categories and their
abbreviations:
Room Only (RO): Meals are not included in the lodging
reservation fee.
Self-Catering (SC): Meals are not included in the booking price.
You are free to prepare your own meals.
Bed & Breakfast (B&B): Breakfast is included in the
reservation fee.
Half Board (HB): The reservation fee includes breakfast and an
evening meal. You may choose to skip breakfast and have lunch instead, upon
availability and confirmation by the hotel.
Full Board (FB): All meals, including breakfast, lunch, and
dinner, are included in the reservation fee.
All-Inclusive (AI): The plan includes all meals as well as
locally available drinks.
Please note that when you receive your hotel confirmation, you
will have access to the hotel’s recreational amenities and various
non-motorized water activities.
In the event that you fail to appear at the hotel check-in desk
without prior notification, it will be considered a no-show. If you are unable
to arrive as scheduled, please contact the hotel immediately. The hotel will
decide whether to impose penalties or forfeit your booking fee based on your
communication with them.
Hotel Confirmation:
The processing time for your booking request and the issuance of a hotel
voucher may take up to 24 hours. Once you complete your booking on
Travelpact.co.uk, the reservation is confirmed. Our team of reservation
specialists initiates the hotel reservation process upon receiving the
confirmation email. Once the hotel vouchers are obtained, they are promptly
sent out. In our booking confirmation email, you will find all the necessary
information about your hotel reservation, including the booking reference number,
itinerary details, and any additional services you have booked through us. If
you do not receive the confirmation email from us, please contact us at
info@Travelpact.co.uk. We strongly recommend contacting the hotel directly to
confirm your reservations 24 hours before the scheduled check-in time. We do
not provide your information to the hotel until 72 hours prior to check-in.
Once you receive our final confirmation and the booking voucher, your
reservation is secure and guaranteed. It is advisable to call the hotel’s
check-in desk 48 hours in advance to verify the provided information.
Intellectual
Property
Travelpact.co.uk owns or holds the license for our software, as
well as the design, graphics, layout, and published content of the website. As
a visitor to the website, you are granted permission to view and read the
content using a browser. However, any other use of these components, including
copying, selling, distributing, reposting, altering, or reusing, is strictly
prohibited. Engaging in any of these actions will be considered a violation of
the Agreement, and you will not be allowed to use our website. The intellectual
property rights of our website and its components are exclusively held by us,
and only we have the authority to use them under license or with permission.
Your Privacy
We highly value your privacy and are committed to maintaining
its confidentiality. When you use our website, your personal information is
protected in accordance with our privacy policy. Our privacy policy provides
comprehensive information on how we collect and handle your data. To review all
the details regarding your privacy, please refer to our Privacy Policy.
Disclaimers
You may use this website “as is” and “when available” without
incurring any additional charges. However, we must clarify that we disclaim all
liability for misrepresentations, inaccuracies in data, results, or data
correctness. While we strive to provide accurate information, we cannot
guarantee its complete accuracy. The services offered through our website, such
as airline tickets or tour guide services, are provided by independent
contractors who are not employed by Travelpact.co.uk or our staff members. We
cannot be held responsible for any negligence, misrepresentations, acts,
errors, or omissions on the part of the suppliers. In cases of delays,
cancellations, force majeure events, or any other actions beyond our control,
we are not obligated to provide reimbursements. Any damages incurred while
browsing or downloading material from Travelpact.co.uk are the responsibility
of the suppliers. Neither we nor our suppliers are liable for any injuries,
losses, claims, damages, or any special, punitive, indirect, incidental, or
consequential damages suffered by you.
Our suppliers’ liability is limited to an amount not exceeding
the total charges paid by you for the booking. If you have any claims regarding
the use of our website or services, you must submit them within six months from
the date of the booking. As an online travel agency, we act as intermediaries,
advertising, marketing, and facilitating reservations for our suppliers, which
include travel agencies, airlines, and other service providers. Our employees
are responsible only for damages that are legally permissible to the fullest
extent.
You are not permitted to use language in your submissions that
violates our moral rights. By providing submissions, you grant Travelpact.co.uk
permission to publish, use, edit, and delete them. We are not liable for any
submissions made by you, and we reserve the right to decide what to publish on
our website. If you do not agree with these terms, please refrain from making
any submissions on our website.
You are responsible for all information you post on Travelpact,
including your reviews. The following types of content are prohibited from
being posted on our website:
Content that infringes someone’s privacy rights or violates the
law, or that is illegal, threatening, defamatory, obscene, or pornographic.
Content that would violate or infringe upon the copyrights,
trademarks, patents, or property rights of Travelpact.co.uk or a third party.
You will be held accountable for any losses we incur due to your
breach of the above limitations or the negative impact of your postings on us.
If you submit multiple reviews for the same service, we will only consider your
most recent review. We adhere to a policy regarding claims of copyright
infringement.
Notification of Violating Material
If you believe that any written or published material on our
website violates your copyright, please inform us in writing at care@Travelpact.co.uk. This includes all the
data mentioned above and is subject to the Digital Millennium Copyright Act
(DMCA). However, we are not obligated to fulfil your request if you fail to
provide us with the necessary information for verification. Before taking any
legal action against us, we recommend seeking advice from an attorney. If it is
determined that your claim was false, you may be held accountable for violating
the law.
When reporting a copyright infringement, please provide the
following information:
The signature of the person granting you the authority to act on
behalf of the copyright owner.
A detailed description of the copyrighted work being claimed.
Contact information, including your email address and home phone
number.
A statement declaring that you are making the claim in good
faith. Travelpact.co.uk reserves the right to promptly remove any content
alleged to violate intellectual property rights and to suspend or delete the
accounts of users who infringe upon such rights.
Our website may contain links to other websites on the Internet
for your convenience. These links provide options for exploring various
travel-related services, including reviews, flight and hotel bookings,
insurance, and more. However, the presence of these links does not imply our
endorsement of the linked website or the goods and services it offers. The
information posted on these external websites is beyond our control. It is your
responsibility to review the URL and ensure that it is free from any harmful
components such as Trojan horses, worms, or other threats that could damage
your computer. We disclaim all liability for any losses you may incur as a
result of visiting these linked websites.
Termination
Travelpact.co.uk reserves the right to terminate or modify this
Agreement at any time without prior notice. Additionally, we retain the right
to terminate your access to Travelpact.co.uk without prior notice.
Our
Relationship
By accepting these Terms and Conditions, you confirm that no
relationship exists between you and us. We operate solely as a travel agency,
and there is no franchise, partnership, or joint venture between us. You
acknowledge and agree that under these Terms and Conditions, no relationship
can be established between us.
Notices
The email addresses provided on our contact page are intended
for legal purposes. If you have any complaints or feedback regarding
Travelpact.co.uk and our services, please send them to info@Travelpact.co.uk . Our team of
travel experts will address your concerns. Please note that there may be a
delay in receiving a response to your complaint or feedback as we redirect it
to the appropriate department for review.
PERSONALISED ITINERARIES
BEST PRICE GUARANTEE
TRUST & EXPERIENCE
Travelpact is not just a travel agency, it’s a gateway to unparalleled experiences, a curator of dreams, and a custodian of memories. With a steadfast commitment to excellence, sustainability, and customer satisfaction, the agency continues to redefine travel, one unforgettable journey at a time. As the world beckons with endless possibilities, Travelpact remains the trusted partner for those who seek to explore, discover, and immerse themselves in the wonders that await.
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